What to Expect at Your Veterinary Appointment
Going into your first appointment knowing what to expect will help make the process easier for you and your pet.
Please arrive approximately 10 minutes early to complete our New Patient Form. To save time, fill out the New Patient Form in advance online.
Meet Your Veterinarian
A member of our team will look over your pet's history and discuss their conditions. You may ask any questions you have, and we will dedicate time to answering them.
Examination, Diagnosis & Treatment
After our vets have assessed your pet, we will give you a diagnosis and treatment options. Your veterinarian will work with you closely to determine a treatment plan for your furry companion.
Once your visit is over, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. This information will be kept on hand for whenever you require it.
Our Pet Care Philosophy
We are proud to serve pets and their owners in Edgewater and Bergen County. Our veterinary team is driven to provide state-of-the-art veterinary care to you and your pet with friendliness and compassion.
Every member of our staff is passionate about client education, preventative care, and providing comprehensive emergency treatment to all pets that come through our doors.
To find out more about our office policies, payment options, and appointment scheduling, read our FAQs listed below.
- What types of payment options are available?
We expect payment in full at the time services are provided or upon discharge of your pet. We accept payments made by cash, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We proudly offer CareCredit as a financing option. It is an easy application process that will give you results in only minutes.
- Will I be provided with an estimate of costs?
We will give you a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances could arise that impact your final bill.
We always discuss our written estimates with our clients before they leave our facility, and require a deposit based on the estimate before any further treatment is given.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you have to cancel or reschedule your appointment, please inform us as soon as possible, so we can give your spot in our schedule to another client.
- What types of animals do you treat?
We are able to provide care for companion cats and dogs of all breeds and sizes.
- Where can I purchase my pet's prescription and food?
You can buy the medications and specialty food your pet requires via our online store or at our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatments that you consent to for your pet’s veterinary care. The payment is due at the time of services are provided.
If your pet needs further hospitalization, diagnostics, or surgery, we require a deposit upfront with the payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
We require a deposit payment for all emergency examinations. After our staff and veterinarians have examined your pet, we will provide you with an estimate for treatment to help determine a treatment plan.
If further hospitalization, diagnostics or surgery is needed, we will require a deposit upfront, with the payment in full when your pet is discharged.
- Can you help with my pet insurance?
Our team is happy to help you complete the insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
New Patient Form
Download and complete the New Patient Form and bring it with you.
Dental Consent Form
Download and fill out the Dental Consent Form and bring it with you.
Surgery Admission Form
Download and complete the Surgery Admission Form to bring with you.